Cancellation and Refund Policy
Last Updated: [23.07.2025]
At makingchembooks.com, customer satisfaction is our top priority. Please read the following cancellation and refund terms before making a purchase.
1. Digital Product Refunds
Due to the nature of digital content, we do not offer refunds once the product has been delivered or downloaded, except:
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If the file is corrupted or unreadable
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If the product description was misleading
Please report any issues to info@makingchembooks.com within 7 days of purchase for resolution.
2. Physical Product Refunds (If Applicable)
If you receive a damaged or incorrect item:
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Notify us within 14 days of delivery
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Return the item unused and in original packaging
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Upon inspection, a refund will be issued to your original payment method within 7 business days
Return shipping costs are the responsibility of the customer unless the fault lies with makingchembooks.com.
3. Order Cancellation
You may cancel your order:
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Before payment is completed: No charges apply.
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After payment but before digital delivery: Contact us immediately at info@makingchembooks.com. If the download has not started, a full refund will be issued.