Personal Data Protection Policy

Personal Data Protection & Privacy Policy

Last Updated: 23 July 2025

makingchembooks.com (the “Website”), operated by Solver Chem Publications , registered at Turkiye  (“we”, “us”, or “the Company”), is committed to protecting and respecting your privacy.

This Personal Data Protection & Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit the Website or purchase our products, in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the Turkish Personal Data Protection Law No. 6698 (KVKK).

For the purposes of these laws, the Data Controller is Solver Chem Publications. For any questions or requests regarding your personal data, you may contact us at [info@makingchembooks.com].

1. Data We Collect

We may collect and process the following categories of personal data when you interact with the Website or place an order:

  • Identity and contact data: full name, email address, telephone number.
  • Transaction data: billing and shipping address, order history, and details of products purchased.
  • Payment data: processed securely through third-party payment providers. We do not store complete payment card details on our servers.
  • Technical and usage data: IP address, browser type, device information, and your activity on the Website — including pages viewed, products added to your cart, and whether an order was completed — collected through cookies and analytics tools.

2. How and Why We Use Your Data

We process your personal data only where we have a lawful basis to do so. The purposes and their corresponding legal grounds are:

  • To process, fulfill, and deliver your orders and manage your account — performance of a contract.
  • To provide customer support and respond to your enquiries — performance of a contract / our legitimate interest.
  • To analyze how the Website is used, including cart and abandoned-cart behavior, in order to improve our products, services, and Website functionality — our legitimate interest.
  • To comply with legal, tax, and accounting obligations — compliance with a legal obligation.
  • To send marketing or promotional communications, including reminders about items left in your cart — only where you have given your explicit, prior consent.

You may withdraw your marketing consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before the withdrawal.

3. Cookies and Third-Party Services

We use cookies and similar technologies to operate the Website, remember your preferences, and understand usage patterns. Certain processing activities are carried out by third-party service providers — such as analytics platforms and payment processors — who act either on our behalf or as independent data controllers.

You can manage or disable non-essential cookies through your browser settings or any cookie-management tool provided on the Website. Disabling certain cookies may affect Website functionality.

4. Data Storage, Security, and Retention

All personal data is stored securely and is accessible only by authorized personnel. We apply appropriate technical and organizational measures, including SSL/TLS encryption, firewalls, secure servers, and access controls.

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, or for as long as required by law:

  • Order and invoicing records: retained for the period required by applicable tax and commercial legislation [e.g. 10 years under Turkish law].
  • Account and usage data: retained while your account remains active and for a reasonable period thereafter.
  • Marketing data: retained until you withdraw your consent.

Once these periods expire, your data is securely deleted or anonymized.

5. Your Rights

Subject to applicable law, you have the right to:

  • Request access to your personal data and information about how it is processed.
  • Request the correction of inaccurate data or the deletion of your data.
  • Object to, or request the restriction of, certain processing activities.
  • Request data portability, where applicable under the GDPR.
  • Withdraw your consent at any time.
  • Lodge a complaint with the competent supervisory authority — in Turkey, the Personal Data Protection Authority (Kişisel Verileri Koruma Kurumu); in the EU, your local data protection authority.

To exercise any of these rights, please contact us at [info@makingchembooks.com]. We will respond within the timeframe required by applicable law.

6. International Data Transfers

As we operate from Turkey and serve international customers, your personal data may be processed or stored in countries outside your own, including by our service providers. Where such transfers occur, we take appropriate steps to ensure an adequate level of protection in accordance with applicable regulations, for example through suitable contractual safeguards.

7. Changes to This Policy

We may update this Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Where changes are material, we will communicate them through the Website as appropriate. We encourage you to review this Policy periodically.